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Privacy Policy

TTG Debt Pilot Ltd
4 Durham Workspace, Abbey Road, Durham DH1 5JZ
Effective Date: 01/10/25

1. Who We Are

TTG Debt Pilot Ltd (“we”, “us”, “our”) provides debt-advice, business-insolvency and financial-restructuring services to companies and individuals across the UK.
We act as a Data Controller for the personal information we collect and process.

You can contact us about data protection at:
📧 bookings@debt-pilot.co.uk
📮 4 Durham Workspace, Abbey Road, Durham DH1 5JZ

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact details – name, address, telephone number, email address.

  • Identification and business details – company name, registration number, financial accounts.

  • Communication records – emails, letters and telephone call notes.

  • Financial information – income, liabilities, creditor details, bounce-back loan data, personal guarantees.

  • Website data – IP address, browser type, cookies and analytics information.

3. How We Use Your Information

We process your information to:

  • Provide debt-counselling, restructuring and advisory services.

  • Communicate with you and respond to enquiries.

  • Meet contractual and legal obligations.

  • Prevent fraud and abuse of our services.

  • Improve our website and customer experience.

  • Send service-related updates and (where permitted) marketing communications.

We only process personal data where we have a lawful basis under UK GDPR—typically “contract”, “legal obligation”, or “legitimate interest”.
Marketing communications will only be sent with your explicit consent, which you may withdraw at any time.

4. How We Share Information

We may share limited information with:

  • Licensed insolvency practitioners or accountants assisting your case.

  • Professional advisers (legal, tax or compliance).

  • Regulatory or government bodies (e.g. HMRC, Insolvency Service) where legally required.

  • Our IT and cloud-service providers who host data securely in the UK or EEA.

We never sell personal data to third parties.

5. International Transfers

If data is transferred outside the UK or EEA, we ensure equivalent protection through UK-approved Standard Contractual Clauses or other lawful safeguards.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose it was collected for and to satisfy legal or regulatory requirements — typically six years after the end of your engagement.

7. Security

We use appropriate technical and organisational measures (encryption, restricted access, secure storage) to protect your data from loss, misuse or unauthorised access.

8. Your Rights

Under the UK GDPR you have the right to:

  • Access a copy of your personal data (Subject Access Request).

  • Correct inaccurate or incomplete data.

  • Request erasure (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability (where applicable).

  • Withdraw consent for marketing at any time.

To exercise any of these rights, email bookings@debt-pilot.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to measure visitor activity and improve performance. You can adjust your browser settings to reject cookies if you prefer. Full details are in our [Cookie Policy] (if published).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

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