Accessibility Statement

TTG Debt Pilot Ltd
4 Durham Workspace, Abbey Road, Durham DH1 5JZ
Effective Date: 01/10/25

Our Commitment

TTG Debt Pilot Ltd is committed to ensuring digital accessibility for everyone, including people with disabilities.
We aim to make our website and online services clear, easy to use, and accessible to the widest possible audience.

Accessibility Standards

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which outline how to make web content more accessible and user-friendly for all visitors.

We regularly review and test our website to maintain compatibility with:

Screen readers and voice-navigation tools
Keyboard-only navigation
Browser zoom and text resizing
Common assistive technologies on Windows, macOS, Android, and iOS

Ongoing Improvements

We continually assess and update our website to improve accessibility.
Where full compliance is not yet possible, we will provide alternative formats or assistance upon request (for example, downloadable documents, plain-text versions, or direct support by phone or email).

Feedback and Assistance

We welcome feedback on the accessibility of our website and services.

If you experience any difficulty using our website or require information in an alternative format (such as large print, audio, or braille), please contact us:

📧 bookings@debt-pilot.co.uk
📮 TTG Debt Pilot Ltd, 4 Durham Workspace, Abbey Road, Durham DH1 5JZ

We aim to respond to accessibility-related enquiries within five working days.

Technical Information

Our website is designed to work on current versions of Chrome, Edge, Safari, and Firefox.
Older browsers or operating systems may display minor layout differences.

Enforcement Procedure

If you are not satisfied with our response to your accessibility enquiry, you can contact the Equality and Human Rights Commission (EHRC) through the Equality Advisory and Support Service (EASS):
🌐 www.equalityadvisoryservice.com
📞 0808 800 0082

Last Updated: 01/10/25